Refund & Cancellation Policy

 

We provide an extensive portfolio, website analysis and action plan for you to view before hiring us for your project so you can see the quality level of our work and to totally comfortable working with us. If you have any questions or doubts, please contact us prior to making a payment for our services. Thank you!

 

Web Design
Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by SEO EXCELLENTIA and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

 

Monthly Maintenance Plans
when adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos. Unused hours do not roll over to subsequent months. No refunds are provided for unused hours. There are absolutely no refunds for any fees related to website maintenance services. An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges. You may cancel and renew at any time via an email to support@seoexcellentia.com. SEO EXCELLENTIA may terminate this agreement at anytime with written notice to the client.

 

PRINT DESIGN
Design costs paid to SEO EXCELLENTIA are non-refundable. Printing costs paid to SEO EXCELLENTIA are refundable only if printing error is determined to be our fault. We are not liable for damages incurred due to printing errors or problems from our files if full specifications from your printer were not provided or were incorrect/inaccurate, or if you supply the wrong files to your printer.

 

SEO/MARKETING PLANS
Customer understands, acknowledges, and agrees that SEO EXCELLENTIA has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Customer’s web site may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as two (2) to four (4) months, and in some cases longer, after commencement of plan to list and/or update Customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason.

SEO EXCELLENITA is not responsible for changes made to Customer’s web site by other parties that adversely affect the search engine or directory rankings of Customer’s web site.

 

ONE TIME PURCHASES:

If you are dissatisfied with our products and services, we will issue you a full / partial refund for certain “Refundable “Products. However, before you request refund, please make sure you have done the following:

• Contacted our Helpdesk to seek assistance with your problems / to find a solution for your dissatisfaction.
• Submitted the refund request within 14 days of initial Link Report receipt.
• Provided a valid reason for the claim of the refund and your dissatisfaction.
• Provided a valid report against an unauthorized or fraudulent charge ( if any )

It should be noted that after the purchase of SEO EXCELLENTIA products and services a notification is given to you estimating the delivery date (working days) of Link Report. The aforementioned date should only be considered as estimation; the Link Report may be delayed due to technical mishaps, high volume of work or other unforeseen factors outside of control.

Once you have filed a refund ticket with support@seoexcellentia.com, please be patient as the Customer Care response time can range from 24-72 Hours. During this time, you will either be contacted by the customer care to inform that your Refund has been initiated or they will call to gather more information about the refund ticket if they deem necessary.

 

MONTHLY SEO SERVICE:

Cancellation –The SEO EXCELLENTIA Monthly Service can be cancelled at any time by contacting the Customer Care and informing them about the same.

Once you have filed a cancellation ticket with support@seoexcellentia.com, please be patient as the Customer Care response time can range from 24-48 Hours. During this time, you will either be contacted by the customer care to inform that your Cancellation has been successful or they will call to gather more information about the cancellation ticket if they deem necessary.

Refund – If you are dissatisfied with the SEO EXCELLENTIA Monthly SEO Campaign, we will issue you a full or partial refund of the latest billed monthly charge provided you have:

• Contacted our customer care to seek assistance with your problems / to find a solution for your dissatisfaction.
• Submitted the refund request within 14 days of initial Link Report receipt.
• Provided a valid reason for the claim of the refund and your dissatisfaction.
• Provided a valid report against an unauthorized or fraudulent charge ( if any )

NOTE: A Monthly SEO Service refund request will only be initiated for the current month’s open project; no refund will be sanctioned for the previous month unless the actual refund claim was filed within the 14 days prior timeframe.

 

NON-REFUNDABLE ENTRIES / EXCEPTIONS:

SEO EXCELLENTIA may, but is not under any obligation to, honor requests for refund claims under the following reasons:

NON-DELIVERY OF THE SERVICES – Due to technical reasons with email service or third-party data transfer services, you did not receive the delivery email from SEO EXCELLENTIA, and refund claim cannot be filed without proper evidence that you did not receive the final product. In case such an issue occurs, please contact customer care to retrieve your final product with the following evidence:

• Payment Transaction ID
• Order Number
• A proof of email report

 

DOWNLOAD ISSUES – If due to technical reasons with Internet providers or third-party data service providers you are unable to download the final project reports or sample data, you cannot file a refund claim. SEO EXCELLENTIA advises that you contact the customer support so that they can guide you through the possible solutions to download the final project report. These types of problems are usually client side so no refund is applicable.

 

IRREPARABLE DEFECTS WITH REPORTS AND DATA – The services are initiated and performed only after the Action Plan or Project Plan approved by the client before in hand, still unexpected errors can occur from time to time. In case of such mishaps, please file a support ticket regarding assistance. The situation will be weighed and if it is deemed to be fit by SEO EXCELLENTIA, a refund policy will be initiated.

 

SERVICES NOT-AS-DESCRIBED – Requests in the following category are addressed on a case-by-case basis and is subject to the approval of SEO EXCELLENITA. To avert such claims from occurring, SEO EXCELLENTIA requests clients to check free samples (video overviews, demo links, screen shots, product samples, trial service, action plan, etc.) of individual products / services before making a final deal.

Additional non-returnable / Non- Refundable items/services:

1. Any types of off-page SEO campaigns / Link Building /Disavow packages/ Enterprise SEO Package , Link Placement related Services.
2. Digital contents such as articles, blog content, press release, copywriting contents.
3. Inbound marketing digital services such as eBooks, documents, infographic visual, video and other informative content.
4. Domain Registration and related expenses such as WHOIS Protection, Private name servers, Dedicated IP cost.
5. Project basis Ecommerce and e-Marketing strategic plans costs, Social media, Online Reputation management expenses.
6. Pay-Per-Click (PPC) Campaigns Setup Fee, Management Fee, Used Adwords Codes, Re-Targeting and eMarketing promotion campaigns Expenses.
7. Online Reputation Management, PR, Featured news Syndication and Content Distribution services.

NOTE: Please read this Refund Policy of our Service carefully before acquiring our services or using our website or any third party marketplace(s), related with our business name. Due to the self-assurance and confidence we have in our work-style, we offer a complete money-back guarantee. The refund policy herein is only valid to customers who have acquired our products / services using their original billing details, contact and project details.

In case you face any dissatisfaction with our services, please contact support@seoexcellentia.com for assistance. We will try to figure out and limit your reasons for dissatisfaction and will refund our basic charges of off-page optimization.

All refunds will be sent via the same mode of payment that is used by the client. It should be noted that money back guarantee is never offered for off-page work (link building projects, social media promotion, inbound marketing, and content development and PPC campaigns.

 

CANCELLATION OF CONTRACT

If you are subscribed to SEO EXCELLENTIA Products and services, then the contract will come to an end when everything specified in the contract has been fulfilled. The contract can also end prematurely if there is any breach in contract and either party decide to cancel it. The contract can also end by a mutual consent from both parties or when it becomes difficult to carry out the obligations specified in the contract due to man-made calamities (war, riots, acts-of-terrorism, etc.) or natural disorders (like hurricane, earthquake, flood etc). The cancellation of the contract, arising however, shall not be affecting or prejudicing the rights accrued by the other apprehensive parties as to the cancellation or the persistence of any of the provision expressly mentioned for surviving or implicitly surviving cancellation.  Any contract can be cancelled with a 30-day notice after the first 30 days of the contract.

Cancellations can be made by contacting support@seoexcellentia.com. Or Open support ticket via Helpdesk Upon cancellation, your account will be permanently deleted. SEO EXCELLENTIA is not legally bound to serve everyone; it may choose to serve a client at its own discretion.

 

CHARGE BACKS
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.